A good service desk is key to your business and RTP Solutions have been providing class leading support, monitoring and maintenance for more than 10 years.
Our service desk is available 24/7 so you don’t have to wait if you have a problem. We resolve over 96% of calls within the first hour and take pride in our friendly, highly technical team.
All of our staff are trained and certified in a wide variety of skills covering networking, servers and desktop operating systems ensuring you always get the expertise you require.
24/7 monitoring isn’t just for the large enterprise, our service desk will monitor your environment 24/7 365 days a year to prevent issues and downtime before they occur.
We’re available whenever you need us; on the phone, email or our helpdesk portal. If you do need to speak to us you’ll appreciate our friendly team who understand your problems and can explain and resolve issues quickly and with a customer first can-do attitude.
Security is key to every business big or small and our service team understand that. We constantly monitor your systems, providing proactive advice and support ensuring that you are protected from ransomware attacks and other threat actors at all times.
Our service desk can help you with license management, audits, GDPR compliance and asset management. If you have staff shortages or need a short term burst in capacity we can extend your in house helpdesk by directing overflow into us or providing techs on site as required.
