A reliable IT service desk is key to your business, and RTP Solutions have been providing industry-leading IT support, monitoring and maintenance for more than 10 years.
Our service desk is available 24/7 so you don’t have to wait if you have a problem. We resolve over 96% of calls within the first hour and take pride in our friendly, highly technical team.
All of our staff are trained and certified in a wide variety of IT skills covering networking, servers and desktop operating systems, ensuring you always get the IT expertise you require.
24/7 monitoring isn’t just for the large enterprise; our IT service desk will monitor your environment 24/7 365 days a year to prevent issues and downtime before they occur.
We’re available whenever you need IT support; on the phone, over email or via our helpdesk portal. If you do need to speak to us you’ll appreciate our friendly support team, who understand your problems and can explain and resolve technical issues quickly and with a customer-first, can-do attitude.
Security is key to every business big or small and our IT service team understand that. We constantly monitor your technology systems, providing proactive advice and support and ensuring that you’re protected from ransomware attacks and other bad actors at all times.
Our IT service desk can help you with license management, audits, GDPR compliance and asset management. If you have staff shortages or need a short-term burst in capacity, we can extend your in-house helpdesk by directing overflow to our technical support staff or providing onsite support consultants as required.
